Datenschutzerklärung

This Privacy Policy explains how M JORDAN ASSOCIATES (UK) LIMITED, trading as HANNELIS, collects, uses, stores and protects personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

We respect your privacy and are committed to handling your personal information responsibly and transparently.

1. Who We Are

For the purposes of applicable UK data protection legislation, the data controller responsible for your personal information is:

M JORDAN ASSOCIATES (UK) LIMITED
Company Number: 08951657
Registered Address: 1759 London Road, Leigh-on-Sea, SS9 2RZ, United Kingdom
Trading Name: HANNELIS
Email: admin@hannelis.com

If you have any questions about how we use your personal information, please contact us using the email address above.

2. Information We Collect

Depending on how you interact with HANNELIS, we may collect the following categories of information:

Information You Provide Directly

This may include:

  • Your name;
  • Billing and delivery address;
  • Email address;
  • Telephone number;
  • Account login details;
  • Order and transaction information;
  • Product preferences;
  • Information you provide when contacting customer support;
  • Information you provide when submitting reviews, feedback or other communications.

Payment Information

When you make a purchase, payment information may be processed by our payment service providers.

We generally do not need to store your complete payment card details ourselves. Payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Website pages visited;
  • Referring website;
  • Approximate location derived from technical information;
  • Date and time of visits; and
  • Information about how you interact with our website.

Some of this information may be collected through cookies and similar technologies.

3. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling your orders;
  • Taking and processing payments;
  • Delivering products to you;
  • Managing customer accounts;
  • Communicating with you about your orders;
  • Responding to enquiries and providing customer support;
  • Processing returns, refunds and exchanges;
  • Improving our website, products and services;
  • Preventing and detecting fraud, abuse and other unlawful activity;
  • Maintaining website and information security;
  • Keeping appropriate business and financial records;
  • Complying with legal and regulatory obligations; and
  • Sending marketing communications where we have a lawful basis to do so.

We will only use your personal information where we have a lawful basis for doing so.

4. Legal Bases for Processing

Under UK data protection law, we may process your personal information on one or more of the following legal bases:

Contract: Where processing is necessary to enter into or perform a contract with you, such as processing and delivering your order.

Legal obligation: Where we need to process information to comply with a legal or regulatory requirement.

Legitimate interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

Consent: Where you have given us permission to use your information for a particular purpose, such as certain types of marketing or non-essential cookies.

Where we rely on consent, you can withdraw your consent at any time.

5. Marketing Communications

Where permitted by law, we may send you information about our products, offers, promotions and services.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us at admin@hannelis.com.

Even if you opt out of marketing communications, we may still contact you with important service-related messages, such as information concerning an order, payment, delivery, return or account.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the website function properly, remember your preferences, understand how visitors use the website and, where applicable, support marketing activities.

Cookies may be used for purposes such as:

  • Essential website functionality;
  • Security;
  • Remembering shopping baskets and preferences;
  • Website analytics;
  • Understanding website performance; and
  • Advertising or marketing, where applicable.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings and, where provided, our website's cookie preference tools.

Disabling certain cookies may affect how the website functions.

7. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to operate our business and provide our services. These may include:

  • Payment processors;
  • Delivery and courier companies;
  • Website hosting and technology providers;
  • E-commerce and website service providers;
  • Customer support providers;
  • Analytics and advertising providers, where applicable;
  • Fraud prevention and security providers;
  • Professional advisers; and
  • Government authorities, regulators or law enforcement where legally required.

Third parties are expected to handle personal information appropriately and only for legitimate purposes.

8. International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information depends on factors such as:

  • The purpose for which the information was collected;
  • Whether you have an active customer relationship with us;
  • Legal, accounting and tax requirements;
  • Our legitimate business needs; and
  • The resolution of disputes or enforcement of agreements.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. You should therefore also take appropriate steps to protect your account and personal information, including keeping passwords confidential.

11. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

  • The right to access your personal information;
  • The right to correction of inaccurate or incomplete information;
  • The right to erasure of your personal information in certain circumstances;
  • The right to restrict processing in certain circumstances;
  • The right to object to certain processing, including direct marketing;
  • The right to data portability where applicable; and
  • The right to withdraw consent where processing is based on consent.

These rights are subject to certain legal conditions and exemptions, so they may not apply in every situation.

To exercise a privacy right, please contact us at admin@hannelis.com.

We may need to verify your identity before fulfilling certain requests in order to protect your personal information.

12. Children's Privacy

Our website is not intentionally directed at children, and we do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We recommend checking this page periodically to stay informed about how we handle personal information.

15. Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please contact:

M JORDAN ASSOCIATES (UK) LIMITED
Trading as: HANNELIS
Company Number: 08951657
Address: 1759 London Road, Leigh-on-Sea, SS9 2RZ, United Kingdom
Email: admin@hannelis.com

We will consider privacy enquiries and requests in accordance with applicable UK data protection law.

16. Complaints

If you are unhappy with the way we have handled your personal information, we encourage you to contact us first so that we can investigate and try to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Further information about making a complaint is available from the ICO.