Widerrufsrecht

This Return and Refund Policy applies to purchases made from HANNELIS, operated by M JORDAN ASSOCIATES (UK) LIMITED, Company Number 08951657, registered at 1759 London Road, Leigh-on-Sea, SS9 2RZ, United Kingdom.

We want you to be happy with your purchase. If something isn't right, please contact us and we will do our best to resolve the issue fairly and promptly.

1. Your Right to Cancel

If you are purchasing from us as a consumer in the UK, you generally have the right to cancel an online order within 14 days of receiving your goods, without needing to provide a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods to us.

This cancellation right may not apply to certain products, including goods that are:

• Made to your specifications or clearly personalised;
• Sealed goods that are not suitable for return for health or hygiene reasons once unsealed;
• Goods that are liable to deteriorate or expire quickly; or
• Other products excluded from cancellation rights under applicable UK consumer law.

Where an exception applies, we will make this clear where reasonably possible before or at the time of purchase.

2. How to Request a Return

To request a return or exercise your cancellation rights, please contact us at:

Email: admin@hannelis.com

Please include:

• Your full name;
• Order number;
• The item(s) you wish to return;
• The reason for your return, where applicable; and
• Confirmation of whether you are requesting a refund, replacement, or another resolution.

We will provide you with any return instructions applicable to your order.

Please do not send goods back without contacting us first, as this may delay the processing of your return.

3. Condition of Returned Goods

Please take reasonable care of items while they are in your possession.

Where you are exercising your statutory cancellation right, you may handle and inspect the goods only to the extent necessary to establish their nature, characteristics and functioning, similar to how you would reasonably be able to inspect them in a shop.

If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may be entitled to make a corresponding deduction from the refund where permitted by law.

Where possible, please return items in their original packaging with all included accessories, instructions, labels and other components.

4. Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an item that you did not order, please contact us as soon as reasonably possible at admin@hannelis.com.

Please provide your order number and, where helpful, photographs showing the problem or damage.

Depending on the circumstances and your legal rights, we may offer a:

• Replacement;
• Repair;
• Refund; or
• Other appropriate remedy.

Nothing in this policy affects your statutory rights under applicable UK consumer protection law. If an item is faulty or does not conform to the contract, you may have additional legal rights beyond our voluntary returns process.

5. Refunds

Once we receive and assess a returned item, we will process any approved refund as promptly as reasonably possible.

For cancellations made under the applicable statutory cancellation period, we will generally refund:

• The amount paid for the goods; and
• The cost of the standard delivery option originally selected.

If you selected a more expensive delivery service than the least expensive standard delivery option we offered, we are not required to refund the additional delivery cost.

Unless otherwise agreed or required by law, refunds will be made using the same payment method used for the original transaction.

6. Return Postage Costs

If you are returning an item because you have changed your mind or are exercising your statutory cancellation right, you will generally be responsible for the direct cost of returning the goods unless:

• We have agreed to pay the return costs;
• The item is faulty, damaged or incorrect; or
• Applicable law requires us to cover the cost.

Where an item is faulty, damaged or incorrectly supplied, please contact us before returning it so that we can provide the appropriate instructions.

7. When Refunds May Be Delayed

Refund processing may take longer where:

• We have not yet received the returned goods;
• You have not provided sufficient order information;
• The returned item is materially different from the item supplied; or
• We are waiting for information needed to resolve the issue.

For statutory cancellations, where permitted by law, we may withhold reimbursement until we have received the goods back or you have supplied evidence that you have sent them back, whichever occurs first.

8. Exchanges

If you would prefer to exchange an item for another size, colour or product, please contact us at admin@hannelis.com.

An exchange may be subject to stock availability. If the requested replacement is unavailable, we may instead offer a refund or another appropriate solution.

9. Sale and Promotional Items

Items purchased during a sale or promotional offer are subject to the same applicable statutory consumer rights as full-price products.

A discount or promotional price does not remove your legal rights if an item is faulty, misdescribed or otherwise fails to conform to the contract.

Any additional promotional return conditions will be clearly communicated at the time of purchase.

10. Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including personalised or made-to-order goods and certain sealed products that cannot be returned for health or hygiene reasons after opening.

Where a product cannot be returned under the statutory cancellation rules, the applicable restriction will be communicated before purchase where reasonably possible.

11. Statutory Rights

This policy is intended to explain our returns process and does not limit or replace your rights under UK consumer law.

In particular, consumers may have rights under applicable legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you believe a product is faulty, not as described, or otherwise does not conform to your contract with us, please contact us. We will consider the circumstances and your legal rights when determining the appropriate remedy.

12. Contact Us

For all return and refund enquiries, please contact:

M JORDAN ASSOCIATES (UK) LIMITED
Company Number: 08951657
Address: 1759 London Road, Leigh-on-Sea, SS9 2RZ, United Kingdom
Store: HANNELIS
Email: admin@hannelis.com

We aim to handle every return fairly and to resolve customer concerns as quickly as reasonably possible.

Please note: This policy is intended as general e-commerce policy wording and should be reviewed against the specific products you sell, your delivery arrangements, and your business's actual returns process before publication.