AGB

Welcome to HANNELIS. These Terms of Service govern your use of our website and any purchases you make through our online store.

By accessing or using our website, you agree to comply with these Terms. Please read them carefully before using the website or placing an order.

1. About These Terms

These Terms apply to all visitors, users and customers who access or use our website.

By using the website or placing an order, you confirm that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use our website.

We may update these Terms from time to time. Any changes will be posted on this page, and your continued use of the website after changes are published will constitute acceptance of the updated Terms.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website in a way that violates applicable laws or regulations;
• Attempt to gain unauthorised access to our website or systems;
• Introduce malicious software, viruses or other harmful material;
• Interfere with the operation or security of the website;
• Use automated systems to extract information from the website without permission;
• Attempt to impersonate another person or entity; or
• Use the website for fraudulent or abusive purposes.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been breached.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on the website are accurate and up to date.

However, colours and appearance may vary depending on your device or screen settings, and minor differences may occur between product images and the actual product.

We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.

4. Product Availability

All products are subject to availability.

We may limit the quantity of products that can be purchased by an individual customer, household or order.

If a product becomes unavailable after you place an order, we will contact you where appropriate and may offer an alternative solution or provide a refund for the unavailable product.

5. Prices

All prices displayed on the website are shown in the applicable currency and include any taxes or charges that are required to be included by law.

We reserve the right to change prices at any time. Any price change will not affect an order that we have already accepted, except where there has been an obvious pricing error.

Delivery charges, where applicable, will be displayed during the checkout process before you complete your purchase.

6. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you may receive an order confirmation email acknowledging receipt of your order.

An order confirmation does not necessarily mean that your order has been accepted. We reserve the right to decline or cancel an order in appropriate circumstances.

A contract for the purchase of products will be formed when we accept your order and confirm that the products have been dispatched, unless otherwise stated.

7. Payment

Payment must be made using one of the payment methods made available during checkout.

You confirm that you are authorised to use the payment method provided.

If your payment cannot be authorised or is subsequently reversed, we may suspend or cancel the relevant order.

We may use third-party payment providers to process transactions. Your payment information may be handled in accordance with the relevant payment provider's terms and privacy practices.

8. Delivery

We will deliver products to the address provided during checkout.

Estimated delivery times are provided for guidance and may vary depending on the destination, delivery service, availability and circumstances outside our reasonable control.

You are responsible for providing accurate delivery information. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by you.

If your order is delayed, lost or damaged during delivery, please contact us as soon as reasonably possible so that we can investigate the matter.

9. Returns and Refunds

Our returns and refund arrangements are set out in our Return and Refund Policy.

Nothing in these Terms limits or excludes any statutory rights you may have under applicable UK consumer law.

If you receive a product that is faulty, damaged, incorrectly supplied or otherwise does not conform to the contract, please contact us so that we can determine the appropriate remedy.

10. Cancellation Rights

If you are a consumer purchasing online in the UK, you may have a statutory right to cancel your order within the applicable cancellation period.

Certain products may be excluded from cancellation rights where permitted by law, including certain personalised goods, goods made to your specifications and sealed products that are unsuitable for return after being unsealed.

Further information is provided in our Return and Refund Policy.

11. Intellectual Property

All content appearing on the website, including but not limited to:

• Text;
• Product descriptions;
• Photographs;
• Graphics;
• Logos;
• Designs;
• Videos;
• Page layouts; and
• Other website materials

is owned by or licensed to us and is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, copy, publish, sell or commercially exploit website content without prior written permission, except where permitted by law.

12. User Reviews and Content

Where the website allows customers to submit reviews, comments, photographs or other content, you remain responsible for the material you submit.

By submitting content, you confirm that:

• You have the right to submit it;
• It does not infringe another person's rights;
• It is not unlawful, threatening, abusive, defamatory or misleading;
• It does not contain malicious software; and
• It does not violate applicable laws.

We reserve the right to remove or refuse content that we reasonably consider inappropriate or in breach of these Terms.

13. Third-Party Services and Links

Our website may contain links to third-party websites, services or applications.

These third-party services are not under our control, and we are not responsible for their content, availability, security or privacy practices.

Your use of third-party services may be subject to separate terms and conditions.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted or error-free.

The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our reasonable control.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to this, we will not be responsible for losses that are not reasonably foreseeable or for losses arising from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights or any rights that cannot legally be excluded or limited.

16. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, flood, epidemic, interruption of transport, labour disputes, government action, power failures, telecommunications failures or other significant events beyond our reasonable control.

Where such an event affects an order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using the website, you acknowledge that personal information may be collected and processed as described in that policy.

18. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts or special offers.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash;
• Only one promotional code may be used per order;
• Promotions may be subject to specific conditions;
• Promotional offers may have expiry dates; and
• We reserve the right to withdraw or amend a promotion where permitted by law.

Any specific terms provided with a promotion will take precedence over these general provisions where applicable.

19. Account Security

If you create an account with us, you are responsible for maintaining the confidentiality of your login details and for activity carried out through your account.

Please notify us promptly if you believe that your account has been accessed without your permission.

We reserve the right to suspend or terminate accounts where necessary to protect our website, customers or business.

20. Governing Law

These Terms and any dispute arising from your use of the website or purchase of products will be governed by the laws of England and Wales, except where mandatory consumer protection laws in your country of residence provide otherwise.

If you are a consumer, you will retain any mandatory rights and protections available to you under the laws that apply to your circumstances.

21. Contact Us

If you have any questions regarding these Terms of Service, your order, our products or our services, please contact us at:

Email: admin@hannelis.com

Business Address:
1759 London Road
Leigh-on-Sea
SS9 2RZ
United Kingdom

We aim to respond to customer enquiries as promptly as reasonably possible.

22. Entire Agreement

These Terms, together with any policies or information expressly referred to in them, form the agreement between you and us regarding your use of the website and purchase of products.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.